General Terms and Conditions (GTC)

These General Terms and Conditions (hereinafter: GTC) set out the terms governing the use of the food ordering and delivery services available on the www.tanuhegyekreggelije.hu (hereinafter: the Website), in accordance with Act V of 2013 on the Civil Code (Ptk.), and Act CVIII of 2001 on Electronic Commerce Services (Ektv.).

By placing an order on the Website, the Customer declares that they have read and understood the provisions of these General Terms and Conditions and acknowledge them as binding upon themselves.

1. Service Provider’s details:

• Name of the Contractor: Nagy Gábor EV

• Registered office: 8258 Badacsonytomaj, József Attila utca 10.

• Tax number: 91655066-1-39

• EV registration number: 61654653

• Bank account number: 72800030-15324676-00000000

• Contact (Telephone): +36 20 533 6116

• Email: info@tanuhegyekreggelije.hu

The Service Provider undertakes to prepare and carry out the delivery of breakfast and dinner meals for guests staying in private accommodation or apartments. The aim of the service is to provide hotel-standard meals in the comfort of the apartments.

1. Product range: The breakfast and dinner packages listed on the Website, the exact contents of which are set out in the product descriptions.

2. Packaging: The Service Provider delivers the meals in recyclable, clean, hygienic, disposable packaging. The cost of the packaging is included in the price of the product. The Customer is not required to return the packaging (there is no deposit).

Orders may be placed via the Website, by telephone or by email. The contract is formed upon the Service Provider’s written confirmation (by email) of the order.

1. Order cut-offs: To ensure the high quality and freshness of the service, the Service Provider applies strict order cut-offs. The table below sets out the current cut-offs and delivery time slots:

Once the above order cut-off has passed, the system will no longer accept orders placed via the Website for that day.

2. Validity of the order: An order shall only be deemed valid and the Service Provider is obliged to fulfil it, if payment for the service is received by the Service Provider by the order cut-off indicated in the table above, or if a successful credit card payment is confirmed. In the event of late payment, the Service Provider is entitled to reject the order.

The prices shown on the Website are in forints. The Service Provider has ‘tax-exempt’ (AAM) tax status; therefore, the invoice issued does not include value added tax.

Payment methods:

• Online credit card payment: Orders placed on the Website are finalised via Stripe’s (Stripe Payments Europe, Ltd.) secure payment page. The Service Provider does not view or store any card details.

• Bank transfer: For orders placed by telephone or email, payment is made by bank transfer to the bank account number specified in the written confirmation sent by the Service Provider. The order number provided in the confirmation must be entered in the reference field.

The date of payment is the date on which the amount is credited to the Service Provider’s bank account; in the case of payment by credit card, it is the date of confirmation of the successful transaction.

The Service Provider carries out personal deliveries to the address of the apartment specified by the Customer using its own courier service.

1. Delivery time slots: Delivery takes place within the following time slots, or at a time agreed in advance with the courier:

2. Handover: The Customer is obliged to ensure that the goods can be collected within the specified time slot or at a time agreed with the courier. If delivery fails due to the Customer’s fault (e.g. the Customer is not at the address or cannot be reached by telephone), the Service Provider will not refund the purchase price, given the perishable nature of the food.

1. Exclusion of the right of withdrawal: We hereby inform the Consumer that, pursuant to Section 29(1)(d) and (e) of Government Decree No. 45/2014 (II. 26.) , the right of withdrawal (the right to return the product) does not apply to perishable goods or goods that retain their quality for only a short period (such as prepared meals), nor does it apply to products in sealed packaging which, for health or hygiene reasons, cannot be returned once the packaging has been opened following delivery.

This means that, in the case of breakfast or dinner that has already been delivered, subsequent cancellation or a refund is not possible.

2. Order amendments and cancellations: The Customer may amend or cancel their order without penalty before the production process begins, at the latest one hour before the order cut-off. The cancellation deadline depends on the type of order:

The Customer may notify the Service Provider of any amendment or cancellation by telephone or email using the contact details provided in Section I.

In the event of a cancellation after the above deadlines, the Service Provider is not obliged to refund the purchase price, as the raw materials have already been procured and preparations have been made.

If the quality of the food delivered is unsatisfactory (e.g. spoiled, damaged packaging, incomplete order), the Customer must report this immediately upon delivery or as soon as the fault is discovered, using the Service Provider’s contact details set out above.

The Service Provider will investigate the complaint within 30 days of receipt. In the event of a valid complaint, the Service Provider undertakes to replace the product immediately or, if this is not possible, to refund the purchase price. The Service Provider delivers traditionally prepared dishes with distinctive flavours. Differences in personal taste (e.g. ‘too salty’, ‘I don’t like the taste’) do not constitute a breach of contract.

In matters not covered by these General Terms and Conditions, the provisions of the Civil Code and Government Decree No. 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses shall apply. The Service Provider reserves the right to unilaterally amend these General Terms and Conditions, in which case it shall notify users via the Website.

Dated: Badacsonytomaj, 6 January 2026

Gábor Nagy EV, Service Provider